Fivetran

We’re in ongoing communication with Outbrain support. They confirmed that password resets are needed to regain dashboard and API access, but haven’t clarified whether this was planned or part of a wider issue. They acknowledged a problem on their end and confirmed some passwords were reset. We’ve requested more details and will share further updates.

We have contacted the Outbrain support team to investigate the reason for the unexpected password change. Our product team has sent an email notification to all Fivetran customers using the Outbrain connector. The communication includes instructions for updating credentials (password) and additional details regarding the issue. We will provide further updates as more information becomes available.

We observed authentication failures across all Outbrain connections. These syncs failed with errors such as 401 Unauthorized, 403 Forbidden, and 406 Not Acceptable. Root cause: Outbrain had enforced a password expiration policy without prior notice. As a result, the passwords for the accounts used in Fivetran connections expired simultaneously, leading to the sync failures. Required Action: To restore your Outbrain connectors, please follow the steps below: 1. Log in to your Outbrain account at https://my.outbrain.com/amplify/site. 2. If prompted, update your password. 3. In Fivetran, navigate to the Outbrain connector settings and update the credentials with the new password. 4. Allow 5–10 minutes for the syncs to resume.

The issue has been identified and we are working to resolve it.